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What is Rapid IQ?

Rapid IQ (Rapid Intake Questionnaire) is an emergency call intake system that helps dispatchers ask the right questions during medical calls designed after standardized MPDS systems. It guides dispatchers step-by-step through a structured flow based on the caller’s answers, making sure important details aren’t missed. Rapid IQ combines these responses into the dispatch call description, giving the best possible information to responding units.

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Using Rapid IQ

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Opening Rapid IQ

Select the Rapid IQ button at the top of the call editor to open the window.
In the taskbar, use the search box or navigate to Dispatch > Rapid IQ to open the window.
Rapid IQ is designed for quick, seamless information inputs.Text Inputs
  • Inputs are automatically focused
  • Pressing Enter navigates to the next question
  • Custom addresses are type-to-filter
    • If results are filtered to a single result, pressing Enter automatically selects it and navigates to the next question. Pressing Enter with more than one result left will select the top option.
Checkbox Inputs
  • Type-to-filter search at the top is automatically focused
    • If results are filtered to a single result, pressing Enter automatically selects it and navigates to the next question. Pressing Enter with more than one result left will select the top option.
  • Selecting a checkbox navigates to the next question
Navigation
  • Use the Left and Right arrow keys to navigate forward and backwards manually
Masks
  • Flow inputs that use a mask (strict formatting for numbers, text, symbols, etc.) will automatically navigate to the next question once all text has been entered
Once all information has been entered, Rapid IQ offers different data display options.Import to Call EditorWhen toggled, all information will be automatically imported into the dispatch call editor and the window will be automatically closed (unless Display Card is enabled).This feature is automatically toggled on when opening Rapid IQ from the call editor.Display CardWhen toggled, all information will be displayed in a card of questions and answers. Users can also press the Copy button (top right) to copy and paste all questions and answers elsewhere.This feature is automatically toggled on when opening Rapid IQ from the taskbar.

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Customizing Flows

The default Rapid IQ flow is complex and configured by real-world dispatchers and medical personnel. With heavy knowledge, the system can be customized for different localities and situations. You can read more about standard MPDS systems here.

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Accessing the Editor

The Rapid IQ configuration is accessible under Admin > Customization > Customization > Rapid IQ

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Default Path

The Default Path section configures the initial questions asked in-order. These questions can be selected and reordered via drag-and-drop.

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Questions

Configure custom Questions to be asked in order to gain more information about the medical issue. Questions have specific input types like Text, Number, Address, or Choices. Text and Number inputs can also have a Mask input. A Mask enforces a specific input format. Once a user has entered all numbers/letters into the input, it will automatically advance to the next question. Ex: (###) ### - #### forces a phone number format.

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Codes

Once all questions have been answered, Rapid IQ will display a code. The code is a short way to classify and triage the severity of the incident and to determine how best to respond.

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What a code means

A Rapid IQ code is a triage label in this format:
Example: 31C3
  • 31 = Unconscious / Fainting
  • C = priority tier
  • 3 = specific branch inside that protocol

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Protocol numbers

  1. Abdominal Pain
  2. Allergies / Envenomations
  3. Animal Bites / Attacks
  4. Assault / Sexual Assault
  5. Back Pain
  6. Breathing Problems
  7. Burns / Explosion
  8. Carbon Monoxide / Inhalation / HazMat
  9. Cardiac / Respiratory Arrest / Death
  10. Chest Pain
  11. Choking
  12. Convulsions / Seizures
  13. Diabetic Problems
  14. Drowning / Diving / SCUBA
  15. Electrocution / Lightning
  16. Eye Problems / Injuries
  17. Falls
  18. Headache
  19. Heart Problems / AICD
  20. Heat / Cold Exposure
  21. Hemorrhage / Lacerations
  22. Inaccessible Incident / Entrapment
  23. Overdose / Poisoning
  24. Pregnancy / Childbirth / Miscarriage
  25. Psychiatric / Abnormal Behavior / Suicide Attempt
  26. Sick Person
  27. Penetrating Trauma
  28. Stroke / TIA
  29. Traffic / Transportation Incidents
  30. Traumatic Injuries
  31. Unconscious / Fainting
  32. Unknown Problems (Person Down)

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Priority Letters

  • E = highest severity / most urgent
  • D = very high severity
  • C = high severity
  • B = moderate severity
  • A = lower severity
  • Ω = public assist / lowest-acuity pathway
  • 000 = no final code (an error code)

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How the system picks a code

  1. Ask default intake questions.
  2. Check flow rules in order (top to bottom).
  3. If a rule needs an unanswered question, ask that question next.
  4. When a full rule matches, return that rule’s code.
  5. Some rules use @ to auto-set/re-route (example: nature@chestpain).

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Flows

Flows combine everything above. Flows string a list of questions together and determine which questions should be asked next, based on response. Once a flow is completed, a code will be generated.

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Flow rule format

{question} -> condition is “answered” {question=value} -> equals {question>=number} -> numeric compare {question<=number} -> numeric compare {question@value} -> auto-set answer {cond1}.{cond2}.{cond3}->CODE Example: {nature=abdominalPain}.{fainting=true}.{age>=50}->1C1

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Import and Export

Rapid IQ configurations can be imported and exported to save and share with other communities. Simply select the Import or Export button at the top to handle JSON files.