# Refund and Purchase Policy

Purchase and Refund Policy

Last Updated: 12/04/2023

### 48 Hour Money Back Guarantee All Sonoran Software Systems, LLC products and Sonoran Software Partners, LLC products are backed by a 48 hour money-back guarantee. This includes both subscriptions and one-time-payments to Sonoran CAD, Sonoran CMS, Sonoran Radio, items in the Sonoran Store, and items in the FiveBundle.com store with any exceptions listed below. #### iOS App Store and Google Play Store Mobile applications purchased via the iOS App Store and Google Play Store are outside of our company’s payment processing and must be directed to Apple and Google directly. #### Expert Installation [Expert Installation](/promotions/expert-installation.md) purchases are non-refundable after the labor has been performed, regardless if one or all credits have been used. These installation credits are non-transferrable and can be redeemed at any time. #### How do I request a refund? Customers must place a ticket on the customer support portal ([https://support.sonoransoftware.com](https://support.sonoransoftware.com/)) **within 48 hours of the initial purchase or renewal**. We reserve the right to refuse additional refunds to customers who have previously received one in the past. We reserve the right to refuse refunds to customers conducting themselves in an “assholeish” or rude and inappropriate manner with our support staff. Refund requests made beyond the 48 hour window of any new or recurring purchase will be denied. Refunds outside of this window will be denied regardless of a community closure, community exit, internal community issues, financial hardship, integration or development issues, dissatisfaction with the product or service, system downtime, or any other reason not mentioned. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.sonoransoftware.com/policy/policy/refund-and-purchase-policy.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.