# Delete Your Account
## How to Delete your Account
### 1. Login to the Account Portal
Log into your account at account.sonoransoftware.com.
### 2. Request Account Deletion
On the sidebar select **Account** > **Advanced** > **Delete Account**
* If your account has any active subscriptions, an error will inform you to cancel those first. These can be managed under **Billing** > Select the **Active** Subscription **> Manage**.
* You will be sent a confirmation email to delete your account.
### 3. Verify Deletion Email
Check your account email for a confirmation notice from Sonoran Software. Click the link in the email to delete your account.
### Customer Support
Having trouble? [Contact our live chat support team](https://support.sonoransoftware.com/).
## Data Privacy
Upon account deletion, Sonoran Software removes private account data from the active account record, including the email address. We may retain limited internal identifiers, such as non-reversible account or security identifiers, where reasonably necessary to prevent abuse, enforce our Terms of Service, investigate fraud, or detect alternate account ban avoidance. Additional details are covered in our [Privacy Policy](/policy/policy/privacy-policy.md).
Deleting a Sonoran account does not automatically remove user-generated content stored in separate services or communities, such as Sonoran CAD, Sonoran CMS, Sonoran Radio, or support portal tickets. Those systems may retain community records, audit history, ticket history, or other user-submitted content according to their own operational needs, legal obligations, and our [Privacy Policy](/policy/policy/privacy-policy.md).
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