# Troubleshooting

### CMS Not Loading (ESET Antivirus)

In certain cases, antivirus programs such as ESET are known to block connections to the CMS. To add CMS to ESET's allow list, please follow the following instructions:

1. Open ESET program on your computer
2. Press the `F5` key to open Advanced setup.
3. Click `Web access protection`. Expand `URL list management` and click `Edit` next to `Address list`
4. Select `List of allowed addresses` and click `Edit`
5. Click `Add` in the `Edit list` window. Paste `*sonorancms.com*` in the respective field, click `OK` → `OK` to save your changes, and exit the Advanced setup window.
   * If using CAD, also add `*.sonorancad.com*`

For more information, see [here](https://support.eset.com/en/kb2960-exclude-a-safe-website-from-being-blocked-by-web-access-protection).


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.sonoransoftware.com/cms/tutorials/getting-started/troubleshooting.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.