Configure Channels

Learn more about creating and managing radio channels!

Creating Channel Groups

Channel groups allow communities to organize channels in separated categories.

Channel groups are configured in the Customization > Channels & Groups tab.

Add a Group

To add a new channel group, select the green + icon to the right of the group bar.

Enter in a new group name, and select Ok.

Edit or Delete a Group

Select the gear icon on the group to rename it.

Select the trash icon on the group to remove it.

Re-order the channel groups via drag-and-drop.

Shared Channels

Shared channels let you create a single channel that exists across multiple groups.

Setup

In this example, there are three radio groups — City, Highway, and County. Each group has its own Interops channel, but these channels are linked together so that any transmission on one Interops channel is heard across all three groups.

This setup allows seamless communication between departments while maintaining their individual group structures.

Determine the "Primary" Channel

One channel must be chosen as the "Primary" channel that the other channels link to. In this example, we will select the City group's Interops.

Link the First Channel to Primary

In the Highway group, edit the Highway Interops channel. Toggle the channel mode to Shared and select the City Interops channel (our "primary" channel).

Link the Second Channel to Primary

In the County group, edit the County Interops channel. Toggle the channel mode to Shared and select the City Interops channel (our "primary" channel).

Now, any user in the City, Highway, or County Interops channel will appear in all three and any transmissions in one will be heard in all three.

Channels

Channels are inside of groups and are what users connect to in order to communicate.

You can create a channel in the Customization > Channels & Groups tab, or right inside of the Dispatch panel.

Select the gear icon on the channel to rename it.
Select the plus icon in the server settings or dispatch panel to add a new channel.
Select the gear icon > trash icon to delete the channel.

When creating a channel, you only need to provide a name.

Channel Options

Preview the AI Text-To-Speech

In the admin Customize tab, hovering over green the channel audio icon will play the text-to-speech audio stating the channel name.

A red icon indicates that the AI text-to-speech failed to generate. Simply re-save the channel to regenerate the audio file.

Users can enable or disable the channel text-to-speech playing when switching channels in their settings menu.

Customize the AI Pronunciation

By toggling on the Advanced mode, you can manually adjust how the AI pronounces the channel name, which can be helpful for abbreviations and other non-common words.'